Over the past several years there has been a growing interest from carriers regarding SLA assurance monitoring, compliance and reporting portals. Carriers that pro-actively measure, manage and report on service levels realize significant savings over carriers using legacy applications and methods.
This analysis will show you how an SLA assurance portal solution can:
- Reduce operating expenses
- Maximize employee productivity
- Generate new sources of revenue
- Increase customer satisfaction levels
Download our free white paper: Economics of SLA Assurance Portals