Category Archives: News

On Demand Bandwidth Ordering

CEM for Transport Providers: On-Demand Bandwidth Ordering

By | News, Performance Monitoring and Reporting | No Comments

Bandwidth ordering (or dynamic bandwidth allocation) is a win-win for wireline providers and their customers. Providers have the opportunity to provide more bandwidth and a better customer experience while customers get the ability to order more bandwidth by simply logging on to their OcularIP™ portal. The Customer Chooses With OcularIP customers no longer need to make a phone call or send a fax to get additional bandwidth. They can easily increase bandwidth one of three ways: Calendarization tool: Allows for time of day scheduling On-demand: Order more bandwidth when the internet is slow, on the fly Automated: Based on network KPIs (SDN NFV) With OcularIP, the changes are made in real-time as the element management system communicates with the router and makes the configuration changes. About the Calendarization Tool Some customers know when they will have surges in demand or congestion issues. With the OcularIP calendarization functionality, customers can request additional bandwidth during certain times (for example: every 3rd Friday…

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CTBH

The 411 on AT&T CTBH Reporting

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With OcularIP it’s easy to provide your monthly AT&T report(s)! Not only that, we will show you how you can save money by providing the proper information to AT&T and assist you in working with AT&T. OcularIP has dozens of clients that don’t dread the 10th of the month. Why? They click on the OcularIP AT&T Wireless Report and in minutes they have an accurate report that has proven to reduce their credits and appease AT&T.  How? For  years OcularIP has enabled transport providers to meet the CTBH reporting requirements of AT&T and all the tier1 cell providers. What do we do that no other application or company does? 6+ months of granular to the minute performance data. Appropriately using AT&T mandated KPI calculations so you can reduce your SLA violations! Retro-fit exclusion periods for maintenance, AT&T issues, or acts-of-god periods. Leverage OcularIP’s smart maintenance to add up time back into your availability! Composite SLA reporting –minute by minute best performance…

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CEM for Service Providers

CEM for Service Providers: Secrets to Customer Experience Success

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Customer Experience Management (or CEM) is a hot topic, and rightfully so. It is the one indisputable process that generates positive cash flow in the service provider industry. Think of all the costs to acquire a customer: Sales expenses Marketing and advertising Capital for construction and technology Off-net negotiations Contracts Time And more Add to this the competitive and social landscape we work in today: Your business customers are getting bombarded at every turn by an ever changing landscape of competitors including alternative transport providers, hosting and cloud service companies. The idea that “it takes 10 good customer references to make up for one bad mention.” In today’s connected world of social media, forums, review sites, it doesn’t take much to get the word out about you. With all of this in mind it is imperative that CEM be top of mind for all service providers. Carriers need to know how to quickly and easily: Implement CEM techniques to improve your…

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Cell Cos up the ante on SLAs!

By | News, Performance Monitoring and Reporting | No Comments
“It’s not our network - it was our reporting!” Ops Exec that switched to OcularIP Skyrocketing cell usage combined with increased customer expectations, brutal competition and stock market demands are forcing drastic changes for cell companies.  These changes are being pushed down to the backhaul providers. Tier 1 operators are upping the ante to transport providers to play in the backhaul game. The new mandates are typified by multi-tiered service level agreements that leverage both performance and availability demands. These new demands increase the requirement for optimized reporting which in turn is dependent upon granular, real time measuring, analytics and visibility. Transport providers have made substantial investments in building CTBH networks. Now several years later they expected to reap the rewards for those investments. However through adding burdensome, difficult to manage and possibly very expensive SLA mandates, these new requirements appear to put those returns at risk Ocular-IP addresses these challenges and enhances transport providers investments in your current networks...
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Colt portal drives success!

By | News, Performance Monitoring and Reporting | No Comments
Watch how Colt's customer self-service portal improves customer experience, differentiates services, enhances their brand generating revenues while reducing trouble calls. Carriers can achieve these results in 3 easy steps Turn on VMX/OcularIP - within days leveraging support for 380+ technologies. Private Brand - use your colors, logos and terminology. Integrate with current portal(s) - OcularIP Single Sign On and APIs. Follow these best practices and you will reduce trouble calls by 17%,  increase sales and reduce customer churn. Request a demo to see for yourself how easily the OcularIP assurance platform and integrated customer portal will optimize your customer experience. Colt uses Accedian's VMX, powered by OcularIP. 100 seconds in they highlight how their "performance portal" optimizes service visualization!
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LSO GEN15

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A special thank you to the OcularIP customers and partners that presented how OcularIP is leading the way in LSO functionality during the MEF’s GEN15 show! HIGHLIGHTS FROM THE SHOW PROOF OF CONCEPT We heard from several people including MEF officials, that the Proof of Concept from Cox with Accedian’s VisionMETRIX was the leading demonstration of LSO functionality at GEN15! Congratulations to the teams at Accedian and Cox Business. LSO HACKATHON Our own Jeremy N gained notoriety in the LSO Hackathon contributing to the development of LSO APIs that will enable all users to take advantage of OcularIP’s: Multi-operator LSO performance assurance monitoring and reporting functions! Integrated Network on Demand functions. Support for 240+ technologies today Integration w/ SDN, REST, SSO APIs. Meet AT&T and all CTBH report mandates. SOLVING GLOBAL LSO!

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Performance Assurance Trends – Colt

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Accedian Networks has recently received attention over their product, VisionMETRIX™, after Colt deployed the SaaS platform. Colt, a $1.6 billion dollar service provider headquartered in the UK, is using VisionMETRIX for their newly launched extranet service—Colt Prizmnet—making it an excellent example of how performance assurance is moving across sectors in the telecom space. VisionMetrix is a white labeled version of LB Networks’ OcularIP. LB Networks sells OcularIP directly and through re-sellers. Colt is using OcularIP and marketing its customer portal capabilities – in this case to their financial customers in their Colt “Capital Markets” solution line of business. Performance assurance is becoming more of an importance in the industry. With the rise of global expansion, this is where the market is heading. Colt is the first service provider to deploy VisionMetrix globally through their financial extranet, allowing all financial operators to cohesively view the performance of all their circuits from a single dashboard. OcularIP has demonstrated its sophisticated and intuitive…

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Customer Input Drives Functionality, Services and Success

By | News, Performance Monitoring and Reporting, Real-time Project Tracking and Control, Recognized Professional Services | No Comments

Thanks for a great 2014! In 2014, LB Networks elevated our success with another record year of growth, solution enrichments and industry recognition. OcularIP, WOOD and our engineering services all contributed to this achievement. Over the past twelve months OcularIP revenues have grown over 56% and the number of new carriers using OcularIP more than doubled! Our top reseller surpassed 100% annual growth. OcularIP was featured at the Telecom Council’s Quarterly Forum, INDATEL’s annual conference, ALU’s SReXperts, Adva’s User Symposium, VzW Small Cell Summit, plus we participated in many other industry events. Our customer’s benefited from 3 major releases that added extensive capabilities and a key reason for our installed customers growing use rates. Our services team performed projects for 28 organizations; including the nation’s largest carrier, a top 3 MSO, a top 10 healthcare provider, regional & national wireline carriers, publicly traded datacenter and hosting companies. A global optical manufacturer awarded us their coveted “Partner of the Year” honor…

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Latest Cisco Technology for Business Growth

LB Networks Supports the Latest Cisco Technology

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At LB Networks our industry-leading PMR, OcularIP™, allows us to work closely with Cisco Systems to support 30 Cisco models. In fact, we have recently expanded our support for Cisco to incorporate Performance Measurement data sets from Y.1731, TWAMP, IP-SLA and Performance Routing (PfR) measurements and statistics. Whether you are exclusively using Cisco technology, or have a range of technology solutions, you’ve invested in your Cisco technology and we can support it to ensure your network is operationally optimized. A Partner for Cisco Performance In order to support our more enterprise-focused clients, we’ve been partnering with Cisco for years. Recently we worked with them to enhance our offerings and ensure we were able to support ASR-series and ME-series, such as the newest ASR-920 and ME-1200. Cisco provided us with trial versions of the products to ensure the transition was seamless for our customers. The bottom line: when the products were released, OcularIP was ready to support the latest offerings. Can…

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Scaling ALU Technologies

OcularIP Provides Unmatched Scaling for ALU 5620 SAM

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Most carrier networks today have invested in a diverse set of technology vendors. And at LB Networks we are open to all technologies. You choose what is best for your network and we’ll support you with OcularIP™, the most flexible and cost-effective way to collect and provide custom performance metrics. We are on the cutting edge of technology updates and are enhancing our support of Alcatel-Lucent (ALU) technologies. The recent OcularIP 3.4 release allows us to offer scalable integration with 5620 Service Aware Manager (SAM) releases 10, 11 and 12, giving us the ability to scale with ALU technology unlike any other partner. About ALU 5620 Service Aware Manager The ALU 5620 SAM is an integrated element/network management system that provides service-level visibility and assurance, simplified operations and advanced IP troubleshooting capabilities. It spans the entire ALU IP and IP-integrated optical network from access to metro to core, including the packet core, mobile backhaul and LTE Radio Access Network for…

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