Just add an Agile layer. Today’s transport customer is has moved beyond the standard customer portal that includes billing and trouble ticket information. Today’s customers are now mandating real-time insight into the services they are buying. RFP mandates from state governments, health-care providers, financial services and wholesale buyers of transport services for service portals are becoming common place. All telecom executives want to improve their company’s connection with their customers. They state that it is imperative to deliver a new improved and digitized customer journey; however there are typically two key areas of concern.  First telecom operators are regularly told they need to Rip and Replace their legacy infrastructure. Second they are apprehensive what the real-time view will present.  The good news (for carriers) both concerns are addressed by leveraging a true “agile app layer”. Agile Software Leverages Assets and Deleverages Risk No longer are carriers required to do daunting and risky wholesale upgrades.  These upgrades are characterized by being…

Customer Experience is key to generating positive cash flow in the service provider industry. Consider all the costs to acquire a customer: Sales expenses Marketing and advertising Capital for construction and technology Off-net negotiations Contracts Time and much more. Add to this the competitive and consumer landscape we work in today: Your business customers are getting bombarded at every turn by an evolving landscape of competitors, alternative providers, hosting and cloud service companies. “It takes 10 good customer references to make up for one bad mention.” In our world of social media, forums, review sites, it doesn’t take much to get the word out about you, good or bad. Customers expectations are on the rise. You need the tools to improve CX through a comprehensive, intuitive and integrative customer portal, a portal that provides fast and easy optimized views of service delivery. Easily track key CX through service performance metrics and you will see the hard dollar payback for these actions in just…

Service provider’s business models are being forced to take advantage of the economics of NFV ‘s service chain capabilities. End users insatiable demand for bandwidth and guaranteed service is due to use of applications built on dev-ops based virtual environments, never taking into consideration geographic boundaries, or limited bandwidth. With NFV, service providers are being forced into a role that includes deploying and supporting applications. The application centric nature of virtual routing, firewall, IDS all service chained together, require on demand, dynamic and reliable infrastructure. This creates a dichotomy. Today’s service providers are constrained by boundaries, distances, technology and even cultural limitations. Historically service performance has really meant circuit performance. Circuit performance is often provided and monitored by systems based on legacy architectures or hardware based appliances and is not suited for the emerging dev ops virtual environment. As a recent study of operators found “one of the biggest challenges to being able to support NFV services will be the service assurance…