Colt PrizmNet Portal Exemplifies Gartner conclusion – CX dependent upon customer’s digital portal experience.
Gartner Group, Walker, and Yankee released studies confirm what we all know, providing business buyers a portal access to services, leads to success! According to Gartner, 42% of CEOs say that better CX was “the key change that has driven more wins.” Furthermore, 80% of business customers site CX is the biggest influence in the decision to work with a certain vendor. Online portals takes on more importance than in the past, 76% of buyers say they view this experience as the true test of how much a company values them. Walker indicates that by 2020, CX will overtake price and product as the key brand differentiation.
Colt Technologies – see Colt’s PrizmNet Video of their portal and how to differentiate their services and WIN customers. You can quickly use these best practices, turn up your Own Customer portal in a day – using what Colt uses OcularIP [VMX]. OcularIP’s service assurance platform and integrated customer portal optimizes your services and presentation to your clients!
Colt drives home the point “Market leading reporting on your network in near real time!”