Gartner: Telecom’s success depends on Customer Portal!

Colt PrizmNet Portal Exemplifies Gartner conclusion – CX dependent upon customer’s digital portal experience.

Gartner Group, Walker, and Yankee released studies confirm what we all know, providing business buyers a portal access to services, leads to success! According to Gartner, 42% of CEOs say that better CX was “the key change that has driven more wins.” Furthermore, 80% of business customers site CX is the biggest influence in the decision to work with a certain vendor. Online portals takes on more importance than in the past, 76% of buyers say they view this experience as the true test of how much a company values them. Walker indicates that by 2020, CX will overtake price and product as the key brand differentiation.

Colt Technologies – see Colt’s PrizmNet Video of their portal and how to differentiate their services and WIN customers. You can quickly use these best practices, turn up your Own Customer portal in a day – using what Colt uses OcularIP [VMX]. OcularIP’s service assurance platform and integrated customer portal optimizes your services and presentation to your clients!

Colt Performance Portal

Colt drives home the point “Market leading reporting on your network in near real time!”