SLA TIMEBOMB18x12

THE MONTHLY SLA TIME BOMB!

By | News, Performance Monitoring and Reporting, Recognized Professional Services | No Comments

Every month telecom carriers must tolerate the same self-reporting and mea culpa routines in reporting service availability. However the routine can be quickly modified to be a positive experience.  You can now optimize your calculations and reporting through the certified approved OcularIP service assurance portal. The following are just a few of the reasons over 100 carriers worldwide turn to OcularIP to diffuse monthly SLA reporting. OcularIP’s ability to exceed the circuit measuring and reporting compliance requirements for the Tier1 wireless carriers was the reason for OcularIP’ s rapid adoption. Now carriers are choosing the system due to its extensive functionality, ease of operation, ability to quickly integrate into their environments resulting in better network performance, reduced operating expenses and improve user experience. With OcularIP, your internal teams can achieve their business objectives by taking advantage of the comprehensive performance data collection, presentation, analytics and reporting capabilities. OcularIP has grown to support an extensive list of features and functionality unique to the…

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LBNTSIC

Tomorrow Street announces its First Partnership with LB Networks

By | News, Press Releases | No Comments

Luxembourg, 4th October 2017: Tomorrow Street is proud to announce its first partnership, with LB Networks, an American-based company from St. Louis, Missouri. LB Networks provides a cutting edge analytics platform called OcularIP, enabling companies across all industries to gain visibility of their entire network and digital infrastructure. Companies can then use this visibility to optimise performance and costs – for example, a bank with an ATM in another country would have full visibility of all circuit links to its head office, meaning that any performance issue could be pinpointed to the exact link along the communication pathway, giving the bank the opportunity to optimise performance in real time and drive better customer experience and enhance brand value. The Tomorrow Street team selected LB Networks to join the new innovation centre due to the innovative nature of the platform, a strong management team, and the scalability of the product. “OcularIP represents a new way for businesses to differentiate themselves through enhanced…

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RipandReplace1

Stop “Rip and Replace”

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Just add an Agile layer. Today’s transport customer is has moved beyond the standard customer portal that includes billing and trouble ticket information. Today’s customers are now mandating real-time insight into the services they are buying. RFP mandates from state governments, health-care providers, financial services and wholesale buyers of transport services for service portals are becoming common place. All telecom executives want to improve their company’s connection with their customers. They state that it is imperative to deliver a new improved and digitized customer journey; however there are typically two key areas of concern.  First telecom operators are regularly told they need to Rip and Replace their legacy infrastructure. Second they are apprehensive what the real-time view will present.  The good news (for carriers) both concerns are addressed by leveraging a true “agile app layer”. Agile Software Leverages Assets and Deleverages Risk No longer are carriers required to do daunting and risky wholesale upgrades.  These upgrades are characterized by being…

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Wheres my portal

The Missing Portal!

By | News, Performance Monitoring and Reporting | No Comments

Customer Experience is key to generating positive cash flow in the service provider industry. Consider all the costs to acquire a customer: Sales expenses Marketing and advertising Capital for construction and technology Off-net negotiations Contracts Time and much more. Add to this the competitive and consumer landscape we work in today: Your business customers are getting bombarded at every turn by an evolving landscape of competitors, alternative providers, hosting and cloud service companies. “It takes 10 good customer references to make up for one bad mention.” In our world of social media, forums, review sites, it doesn’t take much to get the word out about you, good or bad. Customers expectations are on the rise. You need the tools to improve CX through a comprehensive, intuitive and integrative customer portal, a portal that provides fast and easy optimized views of service delivery. Easily track key CX through service performance metrics and you will see the hard dollar payback for these actions in just…

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Gartner: Telecom’s success depends on Customer Portal!

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Colt PrizmNet Portal Exemplifies Gartner conclusion – CX dependent upon customer’s digital portal experience. Gartner Group, Walker, and Yankee released studies confirm what we all know, providing business buyers a portal access to services, leads to success! According to Gartner, 42% of CEOs say that better CX was “the key change that has driven more wins.” Furthermore, 80% of business customers site CX is the biggest influence in the decision to work with a certain vendor. Online portals takes on more importance than in the past, 76% of buyers say they view this experience as the true test of how much a company values them. Walker indicates that by 2020, CX will overtake price and product as the key brand differentiation. Colt Technologies – see Colt’s PrizmNet Video of their portal and how to differentiate their services and WIN customers. You can quickly use these best practices, turn up your Own Customer portal in a day – using what Colt uses OcularIP [VMX]. OcularIP’s service…

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Girl Hanging by chain service chain metrics no MWC

Why Metrics Matter for NFV success

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Service provider’s business models are being forced to take advantage of the economics of NFV ‘s service chain capabilities. End users insatiable demand for bandwidth and guaranteed service is due to use of applications built on dev-ops based virtual environments, never taking into consideration geographic boundaries, or limited bandwidth. With NFV, service providers are being forced into a role that includes deploying and supporting applications. The application centric nature of virtual routing, firewall, IDS all service chained together, require on demand, dynamic and reliable infrastructure. This creates a dichotomy. Today’s service providers are constrained by boundaries, distances, technology and even cultural limitations. Historically service performance has really meant circuit performance. Circuit performance is often provided and monitored by systems based on legacy architectures or hardware based appliances and is not suited for the emerging dev ops virtual environment. As a recent study of operators found “one of the biggest challenges to being able to support NFV services will be the service assurance…

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On Demand Bandwidth Ordering

CEM for Transport Providers: On-Demand Bandwidth Ordering

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Bandwidth ordering (or dynamic bandwidth allocation) is a win-win for wireline providers and their customers. Providers have the opportunity to provide more bandwidth and a better customer experience while customers get the ability to order more bandwidth by simply logging on to their OcularIP™ portal. The Customer Chooses With OcularIP customers no longer need to make a phone call or send a fax to get additional bandwidth. They can easily increase bandwidth one of three ways: Calendarization tool: Allows for time of day scheduling On-demand: Order more bandwidth when the internet is slow, on the fly Automated: Based on network KPIs (SDN NFV) With OcularIP, the changes are made in real-time as the element management system communicates with the router and makes the configuration changes. About the Calendarization Tool Some customers know when they will have surges in demand or congestion issues. With the OcularIP calendarization functionality, customers can request additional bandwidth during certain times (for example: every 3rd Friday…

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CTBH

The 411 on AT&T CTBH Reporting

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With OcularIP it’s easy to provide your monthly AT&T report(s)! Not only that, we will show you how you can save money by providing the proper information to AT&T and assist you in working with AT&T. OcularIP has dozens of clients that don’t dread the 10th of the month. Why? They click on the OcularIP AT&T Wireless Report and in minutes they have an accurate report that has proven to reduce their credits and appease AT&T.  How? For  years OcularIP has enabled transport providers to meet the CTBH reporting requirements of AT&T and all the tier1 cell providers. What do we do that no other application or company does? 6+ months of granular to the minute performance data. Appropriately using AT&T mandated KPI calculations so you can reduce your SLA violations! Retro-fit exclusion periods for maintenance, AT&T issues, or acts-of-god periods. Leverage OcularIP’s smart maintenance to add up time back into your availability! Composite SLA reporting –minute by minute best performance…

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CEM for Service Providers

CEM for Service Providers: Secrets to Customer Experience Success

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Customer Experience Management (or CEM) is a hot topic, and rightfully so. It is the one indisputable process that generates positive cash flow in the service provider industry. Think of all the costs to acquire a customer: Sales expenses Marketing and advertising Capital for construction and technology Off-net negotiations Contracts Time And more Add to this the competitive and social landscape we work in today: Your business customers are getting bombarded at every turn by an ever changing landscape of competitors including alternative transport providers, hosting and cloud service companies. The idea that “it takes 10 good customer references to make up for one bad mention.” In today’s connected world of social media, forums, review sites, it doesn’t take much to get the word out about you. With all of this in mind it is imperative that CEM be top of mind for all service providers. Carriers need to know how to quickly and easily: Implement CEM techniques to improve your…

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Cell Cos up the ante on SLAs!

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“It’s not our network - it was our reporting!” Ops Exec that switched to OcularIP Skyrocketing cell usage combined with increased customer expectations, brutal competition and stock market demands are forcing drastic changes for cell companies.  These changes are being pushed down to the backhaul providers. Tier 1 operators are upping the ante to transport providers to play in the backhaul game. The new mandates are typified by multi-tiered service level agreements that leverage both performance and availability demands. These new demands increase the requirement for optimized reporting which in turn is dependent upon granular, real time measuring, analytics and visibility. Transport providers have made substantial investments in building CTBH networks. Now several years later they expected to reap the rewards for those investments. However through adding burdensome, difficult to manage and possibly very expensive SLA mandates, these new requirements appear to put those returns at risk Ocular-IP addresses these challenges and enhances transport providers investments in your current networks...
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